BPO stands for Business Process Outsourcing. It involves contracting third-party service providers to manage specific business operations and tasks, such as customer support, telesales, and back-office functions. This arrangement allows companies to focus on their core activities while benefiting from specialized expertise and cost savings.

We can customize our services to align seamlessly with your company's operations and expectations. Our contracts range from a few months to ongoing long-term support.

We offer flexible pricing models based on your needs. Depending on your company's workload, we can provide options based on Full-Time Equivalent (FTE) or charge per minute.

The transition process typically takes between 4 to 10 weeks on average, but in some cases as little as 2 weeks. The duration may vary based on the complexity of the client's processes, regulatory requirements, and the size of the operation.

Answered by Aramex can add up to 15 new FTEs per month to accommodate turnovers or increases in volume, ensuring we efficiently meet your scalability needs.

Our agents undergo weekly and monthly Quality Assurance (QA) checks to ensure consistent performance and adherence to service standards. We closely monitor key metrics such as customer interactions, compliance, and resolution rates. We conduct targeted training sessions tailored to agents who require additional support or skill enhancement. This approach ensures continuous improvement and equips our team with the knowledge and skills necessary to deliver exceptional service.

We implement rigorous data protection protocols to safeguard client information. These measures include secure communication channels, regular security audits, employee training on data protection, and adherence to industry standards and regulations.

To get started, complete the form below, and one of our business consultants will contact you to discuss your needs.