Frequently Asked Questions
How do I track my recent packages?

You can track your shipment at any time using our online tracking tool on www.aramex.com

We have three (3) convenient payment modes available.

1. You can pay by cash for scheduled online pickups, or;
2. You can visit any of our outlets and pay by credit card (Visa or MasterCard), or;
3. Through our Monthly Invoices System for corporate customers with an Aramex account.

To ensure safety while shipping parcels, Aramex discourages shipment of prohibited, restricted and dangerous items to any destination. For more information, you can download and read our list of Prohibited and Restricted Items.

Also note that some countries have additional restrictions, prohibitions, and acceptance processes for certain commodities. Please refer to the Customs Information page to check the prohibited/restricted items by country.

Yes, we do. At Aramex, we are guided by a customer service charter, which ensures that we remain a smart and responsive partner even as we continue to deliver on our promises. For more details, please view the Aramex Customer Service Charter.
While we try our best to keep our communication as simple and easy to understand as possible, we will, from time to time, use industry terminologies. For a complete list of terminologies, please view or download.
Please view our comprehensive list of Terms and Conditions here.
Aramex Express now offers value added services such as collect charges, Cash-on delivery, Delivery (COD), free domicile, and signature required and much more.
The Aramex Parcel Express is the service of shipping parcels and packages and delivering them to their respective recipients. However, the minimum chargeable weight for parcels is 500 grams (1 lbs).
The Aramex International Express service allows you to ship time-sensitive parcel(s) or document(s) weighing below 30 kilograms (66 lbs) to any location worldwide using the fastest available means.
The Aramex Document Express service is used to deliver documents efficiently to their final recipients. This service, however, attracts a minimum chargeable weight of documents weighing 500 grams (1 lbs). 
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