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Our People
Our Human Capital strategy
Our Human Capital strategy centers on empowerment and partnership, putting our Human Resources function front and center as akey enabler to our strategy and business goals. The Aramex Corporate culture puts our people first to attract, retain, and empowertalent, solidifying our position as the employer of choice.
Our Human Capital strategy is built on the following pillars:
Commitment to Gender Equality and Representation
In 2023, in line with our vision and updated policies, we established two key development programs: ‘Stand-out DevelopmentPath for Women’ and ‘Embracing Equity’ learning path’. In the majority of our key markets, warehouse logistics and groundcourier services jobs are male dominated, which impacts our gender breakdown (20% Female and 80% Male). Despite this, weare committed to enhancing our gender balance and developing specific and targeted opportunities for women. Additionally, we ensure that our benefits and compensation are based on performance by committing to equal and fair pay regardlessof gender. Additionally, we provide support to working parents, including parental leave, enhanced maternity pay, and leavebenefits. In line with benefits harmonization, we enhanced our maternity benefits as well in 2023. The rate of return of newmothers following full maternity leave was 98% in 2023.
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Health, Safety and Security
At Aramex, the Health, Safety, and Security (HSS) of our people, stakeholders, and facilities are of the utmostimportance and central to our ability to create value and maintain our Human, Manufactured, and Social and Relationship Capitals. Our occupational health and safety (OHS) management system provides the framework for all our operations to provide a safe and healthy working environment and sets out clear policies, procedures, manuals, and trainingto guide all relevant stakeholders to ensure our compliance with all relevant internal and external regulations andpolicies. Our health and safety approach aims to achieve the target of zero fatalities. OHS targets are furtherdepicted within our OHS Objectives and targets.
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All relevant employees are required to attend periodic HSS training and be aware of all policies,manuals, and procedures. Additionally, all our employees and subcontractors are covered withinour occupational health and safety management system .
Highlights from Our HSS Activities in 2023 - Fostering a Safety Culture
In 2023, Aramex launched our First “Global Safety Week” Campaign to raise awareness on critical HSS topics
including fire safety, road safety, and warehouse safety, and it will be an annual campaign to enhance HSS culture.
8,651 employees in 31 countries joined the campaign and attended sessions and trainings throughout the week.
Our Customers
Pioneering Engagement, Acceleration, and Opportunity
Our longstanding expertise and diligent efforts elevated us as key players in the logistics and supply chain solutions space. Aramex’s strategic planning, proactive efforts, and solution development allow us to offer our customers solutions that cater to and are in line with their needs.
Based on feedback from our customers requesting more visibility on delivery windowsand shorter delivery times, we prioritized the improvement of our last-mile customerjourney.
In 2023, we partnered with Google to enable our customers to track our couriers in real-time, allowing them more freedom to go about their day-to-day activities while waitingfor their shipments to be delivered. This is currently being piloted in Dubai, with the aimof expanding this service to more regions in 2024.
Our Communities
Working together with our communities to enhance well-being, contributing to sustainable development,and creating and preserving value are all key elements of our sustainability embedded into our Aramex values and strategic outlook. Aramex prides itself on creating lasting partnerships with communities and community organizations to create positive, sustainable, and effective impacts.
Our Social and Community Projects under “Delivering Good” Corporate Citizenship Strategy center on the following key areas:
* Community Engagement
* Youth Education and Empowerment• Entrepreneurship
* Additionally, we are leveraging our operations to support humanitarian and emergency relief.